Quick answers to the most common questions.
Is shipping really free in Canada?
Yes — free shipping with no minimum. Tracking is sent once your order ships.
When will my order ship and arrive?
Orders are processed within 1–2 business days. Delivery typically takes 3–7 business days in major cities and 5–10 business days in remote areas (carrier updates may vary).
What is your return policy?
We offer a 90-day hassle-free return policy. Returns must be requested within 90 days of delivery. Items should be unused and in original packaging when possible.
When will I receive my refund?
After your return is received and inspected, refunds are issued to the original payment method within 5–10 business days (bank processing times may vary).
What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with photos/videos, and we’ll make it right as quickly as possible.
Any hidden fees or duties?
No hidden fees for Canadian orders. All prices are listed in CAD.
How can I contact support?
Email us at support@linbury.com or use the Contact Us form. We typically respond within 24 hours on business days.
Can I change or cancel my order?
You can request changes or cancellation within 12 hours of placing your order. Once an order has shipped, it cannot be changed or cancelled.