1) Eligibility & account
You must be at least the age of majority in your province/territory to use this Site and place an order. If you create an account, you are responsible for maintaining the confidentiality of your login information and for all activities that occur under your account.
2) Products & information accuracy
We try to display product descriptions, images, pricing, and availability as accurately as possible. However, we do not guarantee that all information is error-free. Product images are for illustration and may vary slightly from the actual product.
3) Pricing, taxes & billing
- All prices are displayed in CAD unless stated otherwise.
- Applicable taxes may be calculated at checkout depending on your shipping address.
- We reserve the right to correct pricing errors and cancel orders affected by such errors (we will notify you and issue a refund if charged).
4) Orders & payment
When you place an order, you agree that the information you provide is accurate and complete. Orders are subject to acceptance and availability. Payment is processed securely by third-party payment providers. We do not store full card numbers on our servers.
5) Shipping
- Shipping region: We currently ship within Canada only.
- Shipping cost: Free shipping on all orders within Canada (no minimum purchase required).
- Processing time: Orders are typically processed within 1–2 business days (excluding holidays).
- Delivery time: Major cities typically arrive in 3–7 business days; remote areas may take 5–10 business days, depending on carrier updates.
- Tracking: Tracking details are sent via email once your order ships.
Delivery times are estimates and may vary due to carrier delays, weather, or other factors beyond our control.
6) Changes, cancellations & address accuracy
- You may request changes or cancellation within 12 hours of placing your order.
- Once an order has shipped, it cannot be changed or cancelled.
- Please ensure your shipping address is accurate. We are not responsible for delivery issues caused by incorrect or incomplete addresses.
7) Returns & refunds
We offer a 90-day hassle-free return policy. Returns must be requested within 90 days of delivery. Items should be unused and in original packaging when possible.
- How to start a return: Contact us at support@linbury.com with your order number.
- Refund timing: After your return is received and inspected, refunds are issued to the original payment method within 5–10 business days.
- Non-returnable items: Certain items may be non-returnable for hygiene/safety reasons where applicable (this will be indicated on the product page if relevant).
8) Damaged, defective, or incorrect items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos/videos, and we’ll work to resolve the issue as quickly as possible (replacement or refund, as appropriate).
9) Promotions & discount codes
Promotions and discount codes are subject to change or cancellation at any time. Unless stated otherwise, discount codes cannot be combined and may exclude certain products.
10) Intellectual property
All content on the Site, including text, graphics, logos, images, and software, is owned by Linbury or its licensors and is protected by applicable intellectual property laws. You may not use, reproduce, or distribute Site content without permission.
11) Prohibited use
- Using the Site for unlawful purposes.
- Attempting to interfere with Site security or functionality.
- Submitting false, misleading, or fraudulent information.
- Scraping or harvesting data without authorization.
12) Limitation of liability
To the maximum extent permitted by law, Linbury shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products purchased through the Site. Our total liability for any claim shall not exceed the amount you paid for the product(s) giving rise to the claim.
13) Indemnification
You agree to indemnify and hold harmless Linbury from any claims, liabilities, damages, and expenses (including legal fees) arising from your breach of these Terms or misuse of the Site.
14) Governing law
These Terms are governed by the laws applicable in Canada and, where relevant, the laws of your province/territory, without regard to conflict of law principles.
15) Changes to these Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.
16) Contact us
Questions about these Terms?
Email: support@linbury.com