This Privacy Policy explains how Linbury we collects, uses, and shares your personal information when you visit or make a purchase from linbury.com .
1) What we collect
Depending on how you interact with the Site, we may collect the following categories of information:
- Contact details (e.g., name, email address, phone number).
- Order details (e.g., shipping address, items purchased, order notes, returns/exchanges).
- Payment details (payment is processed by secure payment providers; we do not store full card numbers).
- Account information (if you create an account, such as login details).
- Customer support communications (messages, emails, and related attachments).
- Device and usage data (IP address, browser type, pages viewed, and interactions).
- Cookies and similar technologies used for site functionality, analytics, and personalization.
2) How we use your information
- To process and deliver your orders and provide order updates.
- To provide customer support and respond to requests.
- To improve and secure the Site (fraud prevention, troubleshooting, performance).
- To communicate with you about your order, account, or policy updates.
- With your consent, to send marketing messages (you can unsubscribe anytime).
- To comply with legal and regulatory obligations.
3) Cookies & analytics
We use cookies and similar technologies to operate the Site, remember preferences, understand how visitors use the Site, and measure marketing performance. You can control cookies through your browser settings. Note that disabling cookies may affect Site functionality.
4) How we share your information
We may share your information with trusted service providers to run our business and provide services, such as:
- Payment processors (to process payments securely).
- Shipping and logistics partners (to deliver your order and provide tracking).
- Customer support tools (to respond to and manage inquiries).
- Analytics and advertising partners (to understand performance and improve relevance).
- Legal compliance (when required by law, regulation, or valid legal process).
We do not sell your personal information in the traditional sense. We only share it as described above to operate and improve the Site.
5) Advertising (Facebook/Meta & others)
We may use advertising and measurement tools (such as the Meta Pixel) to understand ad performance and show more relevant ads. These tools may collect information about your interactions with the Site and may use cookies or similar technologies.
You may be able to control interest-based advertising through your device settings and/or advertising platform settings.
6) Data retention
We retain personal information as long as necessary to fulfill the purposes described in this policy, including to process orders, maintain business records, resolve disputes, and comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.
7) Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure.
8) Your rights (Canada)
If you are in Canada, you may have rights to access, correct, or request information about how we handle your personal data under applicable privacy laws (including PIPEDA). You may also withdraw consent for certain processing where consent is the legal basis.
To make a request, contact us using the information below. We may need to verify your identity before responding.
9) International transfers
Some of our service providers may process information outside of Canada. When this happens, your information may be subject to the laws of the jurisdiction where it is processed. We take reasonable steps to ensure appropriate protections are in place.
10) Children
The Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
11) Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated version on this page and update the effective date.
12) Contact us
For questions or requests related to privacy, contact:
Linbury Support
Email: support@linbury.com