Our happiness team is always here to assist.
Customer Help
Common purchase questions answered.
Orders & Shipping
Q: When will my order ship?
A: Orders are processed within 1–2 business days (excluding holidays). Once shipped, you’ll receive an email with your tracking number.
Q: Do you ship within Canada only?
A: Yes. We currently ship within Canada only to ensure faster delivery and reliable tracking.
Q: How much is shipping?
A: Free shipping on all orders within Canada. No minimum purchase required.
Q: How long does delivery take?
A: Major cities typically arrive in 3–7 business days. Remote areas may take 5–10 business days, depending on carrier updates.
Q: Can I change or cancel my order?
A: You can request changes or cancellation within 12 hours of placing your order. Once an order has shipped, it cannot be changed or cancelled.
Returns & Refunds
Q: What is your return policy?
A: We offer a 90-day hassle-free return policy. Returns must be requested within 90 days of delivery. Items should be unused and in original packaging when possible.
Q: When will I receive my refund?
A: After your return is received and inspected, refunds are issued to the original payment method within 5–10 business days.
Q: What if my item arrives damaged or incorrect?
A: Please contact us within 48 hours of delivery with photos/videos, and we’ll make it right as quickly as possible.
Payments & Fees
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, Mastercard, American Express) and other secure options shown at checkout.
Q: Will I be charged duties or hidden fees?
A: No. All prices are listed in CAD, and there are no hidden fees or duties for Canadian orders.
Contact Us
Q: How can I reach customer support?
A: Email us at support@linbury.com or submit the form on our Contact Us page. We typically respond within 24 hours on business days.
Tip: Keep your order number handy when contacting support — it helps us assist you faster.