Common queries answered
Frequently Asked Questions (FAQ)
How long does it take for me to receive my order?
Orders are processed within 1–2 business days.
Estimated delivery time within Canada:
Major cities & urban areas: 3–7 business days
Remote or rural areas: 5–10 business days
Once your order ships, you’ll receive a tracking number via email.
Yes. We currently ship within Canada only to ensure fast delivery and reliable tracking.
We offer free standard shipping on all orders within Canada.
No minimum purchase required.
Yes.
Once your order is shipped, a tracking number will be sent to your email, allowing you to track your package in real time.
We work with trusted carriers such as Canada Post, UniUni, Intelcom, and other local couriers, depending on your location.
If you need to make changes or cancel your order, please contact us consideration within 12 hours of placing your order.
Once an order has been shipped, it cannot be modified or cancelled.
We offer a 90-day hassle-free return policy.
Items must be unused and in original packaging
Returns must be requested within 90 days of delivery
To start a return, please contact our customer support team.
Yes.
Once your return is received and inspected, we will issue a refund to your original payment method within 5–10 business days.
Absolutely.
All payments are processed through secure, encrypted payment gateways.
We do not store or have access to your card details.
We accept:
Credit Cards (Visa, Mastercard, American Express)
Debit cards
Other secure payment options displayed at checkout
No.
All prices are listed in CAD, and there are no hidden fees or duties for Canadian orders.
If your item arrives damaged or you received the wrong product, please contact us within 48 hours of delivery.
We’ll make it right as quickly as possible.
You can reach us via:
Email: support@linbury.com
Contact form: Available on our Contact Us page
Our support team responds within 24 hours on business days.
